Shipping policy

Shipping & Delivery Policy

Last updated: July 2026

1. Where we ship

AstroKamya currently accepts physical-product orders for serviceable addresses in India. Serviceability is confirmed at checkout and depends on PIN code and courier coverage. This policy does not promise international delivery; any future international availability and terms must be shown at checkout before purchase.

2. Domestic shipping charges

Order value after discounts	Shipping charge
Up to and including ₹999	₹99
₹1,000 or more	Free

The shipping amount displayed at checkout controls if a cart contains an excluded item, a special delivery requirement, or an operational correction that is clearly disclosed before payment. If the displayed charge conflicts with the standard table, contact us before ordering.

3. Processing and dispatch

Most in-stock orders are prepared for dispatch within 1–2 business days after payment confirmation or acceptance of an eligible cash-on-delivery order. A product requiring additional handling may have a different estimate disclosed on its product page or order confirmation. Business days exclude Sundays and public or bank holidays.

After dispatch, tracking details are normally sent to the contact information supplied with the order. Tracking can take time to become active in the courier system.

4. Delivery estimates

Delivery time depends on destination, PIN-code serviceability, courier capacity, and events outside reasonable control. Any date shown at checkout, in tracking, or in a message is an estimate rather than a guaranteed delivery date. Severe weather, public holidays, transport disruption, unusual sales volume, or government restrictions may cause delay.

5. Address accuracy and changes

Provide a complete address, correct PIN code, and reachable phone number. Request an address correction at care@astrokamya.com before dispatch. We will try to assist, but an address cannot always be changed after processing or handover to the courier. Additional delivery cost caused by an incorrect or incomplete customer-supplied address may be charged before re-shipping, where permitted by law.

6. Failed delivery and return to origin

Couriers may make more than one delivery attempt, but the number and timing of attempts vary. A parcel may be returned to AstroKamya if the recipient is unavailable, the address is incorrect or unserviceable, delivery is refused, or an eligible cash-on-delivery amount is not paid.

If an order is returned for a reason not caused by AstroKamya, we will contact the customer about re-shipping or an eligible refund. Reasonable outbound or repeat shipping costs may be deducted or charged if clearly disclosed and permitted by law. No separate non-refundable COD advance is created by this policy.

7. Loss, damage, or incorrect delivery

If tracking shows delivered but the parcel was not received, or if it arrives visibly damaged or incorrect, contact care@astrokamya.com promptly with the order number and available evidence. Keep the packaging while the courier investigation is open. If loss, damage, or incorrect supply is confirmed, AstroKamya will provide an appropriate replacement or refund in accordance with the Return & Refund Policy and applicable consumer law.